Privacy Policy

Personal Data We Collect

When you interact with our services, we may collect the following personal data:

• Contact information: Name, email address, phone number, mailing address
• Housing preferences: Property type, location preferences, budget parameters
• Identification documents: Required for lease agreements (IC number, passport details)
• Financial information: Employment details, income verification for tenancy approval
• Communication records: Emails, phone conversations, viewing notes

How We Collect Data

We collect personal data through:

• Contact forms submitted on our website
• Email and phone communications with our team
• Property viewing applications and consultations
• Lease agreement documentation and signing processes
• Cookies and analytics tools on our website (see Cookie Policy)

Legal Basis for Processing

We process your personal data based on:

• Consent: You have provided clear consent for specific data processing activities
• Contract fulfillment: Processing is necessary to provide property rental services
• Legitimate interests: Processing serves our business operations while respecting your rights
• Legal compliance: Processing is required under Malaysian law

Data Retention

We retain personal data for the following periods:

• Active tenant data: Duration of lease plus seven years for legal compliance
• Prospect inquiries: Up to two years from last contact
• Marketing communications: Until consent is withdrawn
• Financial records: Seven years as required by Malaysian tax regulations

Service Delivery

Your personal data enables us to:

• Identify suitable properties based on your stated preferences
• Arrange property viewings and coordinate with property owners
• Process lease agreements and conduct tenancy verifications
• Provide estate management services for Prestige Manor properties
• Handle maintenance requests and property-related communications

Third-Party Sharing

We share personal data with:

• Property owners: Name, contact details, and employment information for tenancy approval
• Building management: Tenant details required for access and security purposes
• Service providers: Maintenance vendors and estate management partners (Prestige Manor service)
• Legal advisors: When necessary for contract preparation and compliance

All third parties are contractually bound to protect your data and use it only for specified purposes.

Marketing Communications

With your consent, we may send:

• Property availability notifications matching your stated preferences
• Neighborhood updates and market insights
• Service announcements and portfolio additions

You may withdraw consent at any time using the unsubscribe link in communications or by contacting [email protected].

Security Protocols

We implement the following security measures:

• Encrypted data transmission using SSL/TLS protocols
• Secure cloud storage with restricted access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection responsibilities
• Password-protected systems with multi-factor authentication

Breach Notification

In the event of a data breach affecting your personal data, we will notify affected individuals and the relevant authorities within 72 hours as required by Malaysian data protection regulations.

Right to Access

Request confirmation of personal data we hold and receive a copy of this data.

Right to Correction

Request correction of inaccurate or incomplete personal data.

Right to Withdraw Consent

Withdraw previously provided consent for data processing activities.

Right to Data Portability

Request transfer of your personal data to another service provider where technically feasible.

Right to Lodge Complaint

File a complaint with the Malaysian Personal Data Protection Commissioner if you believe your rights have been violated.